Refund/Return Policy | 30 Day Money Back Guarantee
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
What customer is required to do:
- Contact us at firstname.lastname@example.org
- Provide order number in email
- Explain what the issue is and why a refund is requested
- Ship product back in original condition
When customer will receive refund:
- You will receive a full refund once product is received and inspected to ensure it was not damaged
- Refunds will be processed within 24-48 hours
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, just go to our contact page and tell us the exact issue so we can start the return/refund process.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you receive damaged products, make sure to reach out to us and send us video asap. So we can get the issue fixed for you.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.